FAQ
Frequently Asked Questions (FAQ)
Welcome to the Ruo Demenz FAQ. Here, you will find answers to commonly asked questions about our products, services, and policies. If you need further assistance, feel free to contact us.
Ordering
Q: How can I place an order?
A: You can place an order directly on our website by selecting your desired items, adding them to your cart, and completing the checkout process.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact us to make changes.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and gift cards.
Shipping
Q: Do you offer free shipping?
A: Yes, we offer complimentary shipping for orders over $300 or during promotional periods.
Q: How long will my order take to arrive?
A: Standard shipping takes 5-7 business days, while express shipping takes 2-4 business days. Delivery times may vary depending on your location.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping fees and delivery times vary by location.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original condition with tags attached. Please review our Return Policy for detailed guidelines.
Q: How do I initiate a return or exchange?
A: Contact our Client Services team at [Contact us] with your order number to initiate a return or exchange.
Q: Are shipping fees refundable?
A: Original shipping fees are non-refundable unless the return is due to an error on our part.
Q: Can I exchange an item for a different size or color?
A: Yes, exchanges are available for different sizes or colors, subject to stock availability.
Promo Codes and Discounts
Q: How do I apply a promo code?
A: Promo codes can be entered at checkout in the designated field. Be sure to click "Apply" to see the discount reflected in your total.
Q: Can I use multiple promo codes on a single order?
A: No, only one promo code can be applied per order unless otherwise stated.
Q: Are promo codes refundable?
A: Promo codes are non-refundable and cannot be reissued for future use.
Products
Q: How do I know my size?
A: Please refer to our Chart Size under each product for detailed measurements to help you select the perfect fit.
Q: Are your products ethically made?
A: Yes, we are committed to sustainable and ethical production practices.
Q: Can I request a custom design?
A: Select items are available for customization. Contact us to inquire about custom options.
Gift Cards
Q: How can I purchase a gift card?
A: Gift cards are available for purchase on our website in denominations of $50, $100, $200.
Q: How can I redeem a gift card?
A: Enter your gift card code at checkout to apply the balance to your order.
Q: Do gift cards expire?
A: No, our gift cards do not expire and can be used at any time.
Loyalty Program
Q: What is the Ruo Demenz Loyalty Program?
A: Our loyalty program allows you to earn points on every purchase, which can be redeemed for discounts and exclusive rewards.
Q: How do I join the loyalty program?
A: Create an account on our website to automatically enroll in the program.
Q: Do my loyalty points expire?
A: Points must be redeemed within [3 Months] of accrual.
Have more questions?
If you didn’t find what you were looking for, please contact us. We’re here to assist you with any inquiries.