Shipping

At [Ruo Demenz], we are committed to delivering a seamless and exceptional experience. Please review the details of our shipping policy below:

Order Processing

  • Orders are processed Monday through Friday, excluding public holidays.
  • Please allow [1-2 business days] for order verification and processing.
  • During peak seasons or promotional periods, processing times may extend by an additional [1-2 business days].

Shipping Methods and Delivery Times

  • Standard Shipping: Estimated delivery within [5-7 business days].
  • Express Shipping: Estimated delivery within [2-4 business days].
  • Complimentary Shipping: Available for orders exceeding $250 or during select promotional events.
  • Note: Delivery times are estimates and may vary depending on the shipping destination and carrier availability.

International Shipping

  • We are pleased to offer international shipping to select countries.
  • Shipping fees and delivery times vary by destination.
  • Customs duties, taxes, and other fees are the responsibility of the recipient and may vary based on local regulations.
  • International shipments may experience delays due to customs clearance processes.

Order Tracking

  • Upon dispatch, you will receive a confirmation email containing a tracking number and instructions for monitoring your shipment.
  • Real-time tracking updates will be available through the carrier’s website or application.

Delivery Policy

  • For security purposes, a signature may be required upon delivery.
  • If you are unavailable at the time of delivery, the courier may attempt redelivery or provide instructions for collection at a designated location.

Undelivered or Lost Packages

  • If your package is marked as delivered but cannot be located:
    • Check your surroundings and inquire with neighbors or building management.
    • If the package remains missing, please contact our Client Services team at [Contact Us] for assistance.

Changes to Orders

    • For adjustments to shipping details or delivery preferences, please contact our Client Services team within [24 hours] of placing your order.
    • Modifications may not be possible once the order has been processed or shipped.

Client Support

  • Should you have any questions or require further assistance, please reach out to our Client Services team at [Contact Us].