Returns & Exchanges

At Ruo Demenz, we are committed to delivering an unparalleled shopping experience. Below, we have outlined our policies to ensure clarity and consistency in our interactions with you.

  • Returns

We accept returns under the following conditions:

Eligibility for Return

    • Items must be returned within [30 days] of the delivery date.
    • The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
    • Final sale items, including gift cards, and items marked as "non-returnable," are not eligible for return.

Return Process

    • To initiate a return, please contact our Client Services team at [Contact Us] with your order number.
    • Once your return request is approved, we will provide detailed instructions and a return shipping label (if applicable).
    • Return shipping costs are [complimentary/deducted from your refund].

Refunds

    • Refunds will be issued to the original payment method within [5-10 business days] of receiving the returned item.
    • Shipping fees are non-refundable unless the return is due to an error on our part.
  • Exchanges

We offer exchanges for items that meet the following criteria:

Eligibility for Exchange

    • Exchanges must be requested within [30 days] of delivery.
    • Items must be in original condition, unworn, unwashed, and with all tags attached.

Exchange Process

    • To exchange an item, contact our Client Services team at [Contact Us] with your order number and details of the desired replacement item.
    • Once your exchange is approved, ship the original item back to us using the provided return label.
    • The replacement item will be dispatched upon receipt and inspection of the original item.

Stock Availability

    • Exchanges are subject to stock availability. If the requested item is unavailable, a refund or store credit will be issued instead.
  • Promo Codes and Discounts

Usage of Promo Codes

    • Promo codes must be applied at checkout and cannot be retroactively applied to past orders.
    • Each promo code is limited to one use per customer unless otherwise stated.
    • Promo codes cannot be combined with other offers, discounts, or promotions.

Returns on Discounted Items

    • Items purchased with a promo code or discount are eligible for return, but the refund will reflect the discounted price paid.
    • Promo codes are non-refundable and cannot be reissued for future use.

Exclusions

    • Promo codes may not apply to certain items, including sale items, gift cards, or exclusive collections, as specified in the promotion details.

Important Notes

  • Items that do not meet the conditions outlined above will not be eligible for return or exchange and will be returned to the sender at their expense.
  • We reserve the right to refuse returns or exchanges that do not comply with our policies.

Client Support

Should you have any questions or require assistance with a return, exchange, or promo code, please contact our Client Services team at [Contact Us]. We are here to help.